Frequently Asked Questions

How do I find my product code?

Your Acer product code is usually located on a sticker at the bottom of your laptop or desktop. It may also be referred to as the "model number" and typically starts with letters followed by numbers (e.g., Aspire 5 A515-56). For tablets, the code can be found in the system settings under "About Tablet."

How do I find my part number?

The part number can often be found directly on the component (e.g., battery, screen, or keyboard). If you have the original packaging or manual, the part number may also be listed there. Use our search box to locate compatible parts quickly.

Is this part new and genuine?

Yes, all parts sold through Genius Parts are brand-new and genuine Acer components. As an official Acer supplier and partner, we guarantee the authenticity and quality of every product.

How do I know if a part is compatible with my Acer device?

Check your device's product code or serial number and match it with the specifications provided on our product pages. If you’re unsure, contact us for more help.

Do you offer support for out-of-warranty Acer devices?

Yes, we specialize in providing parts for out-of-warranty Acer devices. Use our search tool or contact us for assistance in finding the right part for your device.

  • Wide Range of Parts

    From batteries and screens to motherboards, we have everything you need.

  • Official Acer Repairer

    To find out more information on how we process repairs head over to our Laptronics Site.

  • Expert Support

    Our team is ready to help you find the perfect part for your repair.