Part Request Form
If you know the part number, please include it to speed up the process. If you're unsure of the part number, no problem! Simply provide the device brand, model, and any other details you can, and our team will help identify the correct part.
Use this form to connect with us and get the parts you need quickly and efficiently.
Frequently Asked Questions
How do I find my product code?
Your product code is typically located on a label or sticker on your device. For laptops and desktops, this is often on the bottom or back of the device. It may also be referred to as the "model number" and usually includes a combination of letters and numbers (e.g., Aspire 5 A515-56). For tablets or mobile devices, the product code may be found in the system settings under "About Device."
How do I find my part number?
The part number is often printed directly on on a sticker on the component itself, such as a battery, screen, or keyboard. If you still have the original packaging or manual, the part number may be listed there as well. If you cannot find the part number simply exclude it from the form above and a member of our team will help.
How long does it take for a reply?
Our business hours are Monday to Friday, 8:00 AM to 5:00 PM, excluding holidays.
We aim to reply to all inquiries within 24 hours; however, responses may take up to 48 hours during busy periods.
Why choose Genius Parts?
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Genuine, High-Quality Parts
We only supply authentic, high-quality parts to ensure reliability and compatibility with your device, giving you peace of mind and excellent performance.
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Expert Assistance
Our experienced team specialises in sourcing parts for a variety of devices. Even if you’re unsure of the exact part you need, we’re here to help.
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Fast and Dependable Service
We aim to respond to all enquiries within 24 hours (Monday to Friday), ensuring you get the help and parts you need quickly and efficiently.